Business Analyst - Salesforce
This is a Fixed Term, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are looking for an experienced Technical Business Systems Analyst to join us on an FTC, with potential to go permanent. This role is ideal for someone who combines strong business analysis skills with hands-on Salesforce expertise and a passion for improving business processes through technology.
Working closely with stakeholders across the business, you will analyse requirements, map and optimise processes, and translate business needs into effective system solutions. Acting as the bridge between technical teams and business functions, you will play a key role in ensuring our Salesforce ecosystem and wider business systems support operational efficiency, scalability, and an excellent customer experience.
This is an exciting opportunity to join a growing, customer-focused team where you'll have the opportunity to influence business transformation initiatives and contribute to the ongoing development of our strategic technology platforms.
What You'll Be Doing
Business Analysis & Solution Design
- Partner with stakeholders to understand business challenges, objectives, and requirements.
- Translate business needs into clear functional and technical requirements.
- Recommend scalable system solutions that align with business goals and best practice.
- Produce high-quality documentation including business requirements, user stories, process maps, and technical specifications.
Salesforce & Business Systems
- Act as a subject matter expert for Salesforce and related business systems.
- Support the integration and migration of Salesforce systems across the organisation.
- Work closely with technical teams on system configuration, integrations, and process improvements.
- Build knowledge across our wider systems landscape, including ERP platforms, integrations, and strategic business applications.
Process Improvement & Workflow Design
- Analyse, map, and document existing business processes to identify inefficiencies and opportunities for improvement.
- Design and implement workflows that streamline operations and improve user experience.
- Facilitate workshops and discovery sessions to capture current and future-state processes.
- Support continuous improvement initiatives through data-driven recommendations.
Stakeholder Engagement
- Develop strong relationships with stakeholders across technical and non-technical teams.
- Facilitate requirements gathering workshops and solution design discussions.
- Act as the key liaison between business users and technical delivery teams.
- Communicate complex technical concepts in a clear and accessible way.
Project Delivery
- Support or lead business systems projects from discovery through to implementation.
- Contribute to project planning, prioritisation, testing, and deployment activities.
- Identify risks, dependencies, and issues, ensuring appropriate mitigation plans are in place.
- Support user acceptance testing and change management activities.
What We're Looking For
Essential
- Proven experience as a Business Analyst, Business Systems Analyst, or Technical Business Analyst.
- Strong hands-on experience working with Salesforce in a business-facing environment.
- Experience gathering requirements, facilitating workshops, and translating business needs into system solutions.
- Strong process mapping and workflow design experience using tools such as Visio or Lucidchart.
- Excellent analytical and problem-solving skills with the ability to turn data into actionable insights.
- Outstanding stakeholder management and communication skills.
- Experience working within Agile delivery environments.
- Ability to manage multiple priorities and work effectively across cross-functional teams.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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