Customer Renewals Advisor
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Renewals Advisor
Location: Manchester, Wigan or Slough (Heathrow Approach)
Department: Customer Renewals
Reporting to: Customer Renewals Manager
The Opportunity
We're looking for a customer-focused, commercially minded individual to join our Customer Renewals team. This is an excellent opportunity for someone who enjoys building relationships, helping customers find the right solutions and ensuring they receive outstanding service throughout their journey.
You'll manage your own portfolio of existing customers, taking ownership of their renewal process from start to finish. Working closely with Customer Success and Sales teams, you'll play a key role in retaining customers, growing revenue and delivering an exceptional customer experience.
If you enjoy speaking with customers, solving problems and building long-term relationships, we'd love to hear from you.
What You'll Be Doing
As a Customer Renewals Advisor, you'll be responsible for:
- Managing a portfolio of existing customers and handling their renewal process.
- Contacting customers ahead of renewal dates to discuss their requirements.
- Providing quotes and recommending the most suitable products and services.
- Building strong, long-term customer relationships through regular communication.
- Handling customer enquiries via phone, email and Microsoft Teams.
- Taking ownership of customer queries through to resolution.
- Ensuring renewals are processed accurately and before expiry dates.
- Working closely with Sales and Customer Success teams to provide a seamless customer experience.
- Keeping CRM records up to date and maintaining accurate customer information.
- Staying informed on product updates and market trends to support customer conversations.
- Achieving renewal, retention and service level targets.
- Contributing to team meetings and business initiatives.
What We're Looking For
We're looking for someone who enjoys working with people and takes pride in delivering excellent customer service.
You'll ideally have:
Essential
- Experience in a customer-facing role (telephone or face-to-face).
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive and positive approach to problem solving.
- Good IT skills including Microsoft Office.
- High attention to detail.
- The ability to work both independently and as part of a team.
Desirable
- Previous experience within Customer Renewals, Customer Success, Account Management or Sales.
- Experience using Salesforce or another CRM system.
- Experience working towards retention or revenue targets.
Key Skills & Behaviours
We're looking for someone who is:
- Customer obsessed and passionate about delivering outstanding service.
- Commercially aware with the ability to identify opportunities.
- A confident communicator.
- Organised and able to prioritise workload effectively.
- Calm under pressure.
- Self-motivated and driven.
- A collaborative team player.
- Detail orientated with excellent administration skills.
- Keen to learn, develop and progress their career.
Why Join IRIS?
At IRIS, you'll join one of the UK's leading software providers, supporting over 100,000 customers across 135 countries. We've been recognised as a Great Place to Work, including awards for Best Workplaces in Tech, Wellbeing, and Women, offering fantastic opportunities for career progression and personal development.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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