Customer Success Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Success Manager
📍 UK Remote ¦ 💰 Competitive Salary + Bonus
Passionate about building long-term customer relationships and helping clients get the most from their software?
We're looking for a Customer Success Manager to join our Accountancy division at IRIS Software Group. You'll become a trusted advisor to a portfolio of high-value customers, helping them maximise value from our solutions while driving adoption, retention and long-term success.
What you'll be doing:
✨ Managing a portfolio of strategic, high-value customers.
🤝 Building strong relationships with senior stakeholders.
📈 Driving customer adoption, retention and satisfaction.
📊 Delivering Quarterly Business Reviews and Customer Success Plans.
💡 Identifying opportunities to expand customer value through upsell and cross-sell referrals.
🚀 Working closely with Sales, Product and Customer Operations to deliver an outstanding customer experience.
What we're looking for:
✅ 4+ years' experience in Customer Success, Account Management or another customer-facing role.
✅ Experience managing high-value customer relationships.
✅ Strong commercial awareness with a customer-first mindset.
✅ Excellent communication and stakeholder management skills.
✅ Organised, proactive and able to manage multiple priorities in a fast-paced environment.
Why IRIS?
🌍 Global SaaS organisation supporting over 120,000 customers.
📈 Join one of the UK's leading Accountancy software providers.
🏡 Fully remote role.
💙 Fantastic culture with genuine career development opportunities.
Interested in finding out more? I'd love to chat! Feel free to send me a message or apply today. 🚀
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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