Customer Marketing Executive
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
About the job
IRIS Education is part of IRIS Software Group, one of the UK's largest privately held software companies. Our Education division serves over 12,000 schools and trusts globally, providing finance, HR, payroll, compliance, and school management solutions across brands including iSAMS, Every, IRIS Financials, and ParentMail.
We're growing fast, and we're building the team to match.
The role
As a Customer Marketing Executive, you will be at the heart of our customer marketing team, delivering day-to-day activities that bring our advocacy and customer marketing programme to life. From managing advocate relationships and coordinating customer content to running email campaigns and supporting the growth of our thought leader community, this role sits at the centre of the programme's operational delivery.
This is a newly created role within a growing team, with real scope to develop as the programme scales and your expertise grows.
Key responsibilities
- Coordinate the production of video testimonials and written case studies, managing customer liaison, briefing, and handoff to production teams
- Manage day-to-day communications for the IRIS Education thought leader community, keeping members informed and engaged between formal events
- Deliver planned campaigns to customer segments across relevant channels, including budget season content, compliance guides, product tips, and peer insight communications
- Support delivery of product-specific retention campaigns across the IRIS Education portfolio
- Maintain the advocate and customer database, ensuring contact records, engagement history, and content preferences are accurate and current
- Track and report on programme engagement metrics monthly, providing clear and accurate updates to support senior stakeholder reporting
- Work cross-functionally with Content, Demand Generation, and Customer Success to align activity across the broader marketing programme
About you
You are organised, proactive, and comfortable managing multiple workstreams at once, with a genuine interest in building relationships with customers.
You'll bring:
- Experience in a marketing, customer engagement, or customer-facing execution role
- Strong organisational skills, with the ability to manage concurrent workstreams and meet deadlines
- Good written communication, with experience creating clear, professional content for external audiences
- Comfort working cross-functionally and building relationships with internal and external stakeholders
- Attention to detail, particularly around data accuracy and customer communications
Bonus if you have:
- Familiarity with CRM or marketing automation tools such as Marketo, HubSpot, or Salesforce
- Exposure to B2B, edtech, or a sector serving schools or public institutions
Why join us?
- Join a function being built from the ground up, with real scope to shape how it operates
- Work in a team that is investing in customer relationships as a genuine business priority
- Be part of a collaborative environment where your work has a direct and visible commercial impact
Apply now
If you're a motivated marketing executive ready to make a real impact in education technology, we'd love to hear from you.
Please note: vacancy may be closed early due to high volume of applications
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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