Senior Manager, Product Operations
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are seeking a highly skilled Senior Manager, Product Operations to drive operational excellence across our Product organisation. With millions of users relying on our technology, from payroll to education to accountancy. You will play a key role in ensuring our product strategies translate into scalable, efficient, and commercially effective operations.
The Opportunity
As Senior Manager, Product Operations, you will operate at a senior leadership level, setting direction for how Product turns strategy into action. You will optimise processes, systems, governance structures, pricing, and performance frameworks ensuring IRIS continues to scale efficiently while delivering exceptional outcomes for customers and the business.
You will be a key interface between Product, Commercial, Finance, Technology, Customer, and Executive teams, and will lead high‑performing individuals across Product Operations.
What You’ll Do
- Lead the operational framework that supports IRIS’ Product function.
- Develop and improve product policies, governance processes, and documentation.
- Own individual product pricing for selected products or services.
- Perform market and competitor pricing analysis; design and maintain pricing models.
- Define KPIs, interpret data, and turn insights into actionable recommendations.
- Coordinate complex cross‑functional work across Product, Sales, Finance, Technology, and Engineering.
- Oversee systems, workflows, pricing structures, and reporting capabilities.
- Drive automation and process optimisation to support scalability.
- Lead and support change programmes, assessing operational impact and readiness.
- Build, mentor, and lead high‑performing Product Operations teams.
What We’re Looking For
- Strong background in Product Operations, Product Management, or Commercial Operations.
- Proven experience in pricing analysis and pricing model development.
- Excellent commercial, financial, and analytical skills.
- Deep understanding of product lifecycle operations, governance, and cross‑functional delivery.
- Strong stakeholder influence and relationship‑building skills.
- Experience leading teams and driving complex change initiatives.
- Strategic mindset with hands‑on operational execution ability.
Why Join IRIS?
- Impact: Play a central role in shaping the operational engine behind one of the UK’s most widely used software portfolios.
- Growth: Join a progressive, ambitious Product organisation.
- Recognition: Work for an employer certified as a Great Place to Work®.
- Innovation: Be part of a company that embraces continuous improvement and transformation.
Apply now to shape the future of IRIS’ Product Operations and drive meaningful impact across our products and customers.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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