Client Payroll Team Lead (Corporate)
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join IRIS in a leadership role where your payroll knowledge, people skills, and calm approach will make a real impact. We’re looking for an experienced payroll professional who enjoys supporting others, solving problems, and keeping service standards high.
We’re currently recruiting both permanent and fixed-term (up to 12 months) Client Payroll Team Leads, giving you flexibility to choose the option that works best for you.
If you’re ready to step into team leadership - or you’ve already led a team and want a fresh challenge - this role gives you the platform, support, and progression to grow.
🧾Why This Role Matters
As our Client Payroll Team Lead, you’ll look after the success of a team of around eight Client Payroll Executives. They manage payrolls for clients across a wide range of industries (excluding Education and Hospitality), and your job is to guide, coach, and support them so every client receives accurate and reliable payroll service.
You won’t manage your own portfolio - your focus is on people, service quality, and keeping everything running smoothly.
This involves monitoring performance, helping with tricky queries, planning workloads, and stepping in when needed to protect service levels.
👥About the Team You'll Join
You’ll be part of the Corporate vertical within our Managed Payroll Services division - we manage payrolls for clients across a range of industries (excluding Education and Hospitality). This team sits at the heart of our service delivery, working closely with Implementation, Support, Sales, and Account Management to ensure everything runs smoothly.
You’ll report to a Regional Operations Manager and work alongside other Team Leads to share ideas, solve problems, and create the best possible experience for our clients – and our colleagues.
📊What You'll Be Doing
- Lead and support a team of around 8 payroll specialists, making sure they hit deadlines, deliver high-quality work, and feel supported.
- Handle escalations and challenges, keeping calm under pressure and guiding the team to solutions.
- Coach and develop your people, holding 1:1s, giving feedback, and helping them strengthen their skills.
- Work closely with other teams such as Implementation, Finance, IT, Sales, and Account Management to give clients a smooth, joined-up experience.
- Plan workloads and monitor service levels, adjusting quickly when things change.
- Help with key operations including onboarding, invoicing, migrations, compliance checks, and maintaining accurate CRM/SharePoint records.
- Encourage a positive team environment, sharing updates clearly, recognising good work, and driving improvements.
- Spot where processes can be better, and help bring those improvements to life.
🔎What We’re Looking For
You’ll shine in this role if you have:
- Strong payroll processing experience in a bureau, outsourced, or multi-client environment.
- A natural ability to support and guide others.
- Confidence handling multiple priorities and staying organised.
- Great attention to detail, plus good working knowledge of Excel and other tools.
- Clear, calm, professional communication skills.
- A collaborative, helpful approach with the confidence to escalate when needed.
You don’t need previous formal leadership experience - if you’ve acted as a go-to person, supported colleagues, or helped train others, you may already be ready for this step.
🎁What You’ll Gain
- A supported move into leadership, with coaching and structured development.
- The chance to influence how payroll services are delivered across our Corporate client base.
- A friendly, inclusive environment where ideas are welcomed.
- A clear career path through the IRIS Career Framework.
- Real impact - you’ll see the difference you make to your team and our customers every day.
📝 What Can You Expect From Our Application Process?
We understand that exploring a new opportunity within IRIS is a big decision - so we’ve kept the process simple, supportive, and focused on helping you shine.
Here’s what happens once you hit “apply”:
1️⃣ Apply online
Just upload your CV and tell us why you’re interested in the role.
2️⃣ Initial Interview (plus Online Assessments)
A short chat with our Talent team plus two quick assessments:
- CCAT (15-minute timed test).
- EPP (untimed personality questionnaire).
3️⃣ Final interview
A competency-based interview with members of the Managed Payroll Services leadership team.
Ready for the Next Step in Your Payroll Career?
If you enjoy leading by example, supporting others, and keeping service running smoothly, this is an exciting opportunity to grow your career while helping others succeed.
Apply now and become a key part of our Corporate Payroll leadership team at IRIS.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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