Generous holiday allowance
Charity / volunteering days
Income protection insurance

Senior International Operations Advisor

Salary Competitive + Benefits + Bonus
Location Remote, UK
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Fixed Term, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

The Senior International Operations Advisor will manage the strategic relationship with key identified client accounts. They will be responsible for understanding the international HR, payroll, and payment strategies of these accounts, manage day to day payroll operations, contractual changes, and disputes as well as own and execute cross and up-sell activities. 

 

Role holder will define, implement, and maintain best practice working practices, policies, and procedures to drive client success.

 

Owns the overall client relationship and works closely with operational and commercial teams to manage best in class client success.

 

Main Responsibilities:

  • Main relationship owner for international client accounts delivering £50K+ per annum in revenue
  • Build and maintain productive working relationships with an allocated client base, as the first point of contact for all communication, for both payroll and payroll related services including payments
  • Manage payroll operations process for clients, in all countries, ensuring employees are paid accurately, compliantly and on time
  • Query and incident management, via multiple communication tools
  • Maintain all required departmental/management KPI and SLA reporting accurately and timely
  • Proactively engage clients via multiple communication tools
  • Manage relationship with IRIS FMP’s in-country specialists to provide payroll advice, guidance, and reports to clients to maintain compliance in each country
  • Consistently promotes best practices providing products, services, and support to delight the customer

 

Knowledge/ Experience:

  • Extensive client management experience is essential
  • Successfully worked as an Account Manager preferable
  • Strong sales acumen
  • Experience in a role carrying responsibility for achieving revenue & EBIT objectives
  • A solid understanding/experience working with international companies across multiple time zones and cultures

 

Key Competencies:

  • Client focus
  • Confident leader
  • Commercial acumen
  • Excellent communicator
  • Innovative and creative thinker
  • Effective decision maker
  • Organised worker

About IRIS

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

Why work for IRIS?

Generous holiday allowance

Charity / volunteering days

Income protection insurance

Life assurance

Employee Assistance Program

Private healthcare

Enhanced maternity pay

Additional discount
schemes

Cycle to work
scheme

Developing your career

We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:

Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.

Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.

Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.

We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.

Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.

Alternatively, please sign in with...

Published

Not Published

Closing

in X days

{Expiry}