Customer Enablement Executive
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Enablement Executive
Location: UK (Hybrid/Remote)
Department: Customer Success / Commercial
Reports to: Customer Enablement Manager
About IRIS Software Group
At IRIS Software Group, we deliver market-leading software that helps organisations work smarter. Supporting over 120,000 customers across accountancy, education, HR, payroll and business sectors, we partner with businesses to help them achieve long-term success through innovative technology and exceptional customer experiences.
We're looking for a proactive and customer-focused Customer Enablement Executive to join our growing team.
The Role
As a Customer Enablement Executive, you'll manage the end-to-end enablement journey for a portfolio of existing customers, supporting their transition from legacy products to IRIS' latest SaaS solutions.
You'll work closely with customers to ensure they successfully adopt their new software, maximise the value of their investment and experience a seamless migration. Alongside delivering an outstanding customer experience, you'll identify opportunities to retain and grow revenue by introducing customers to additional IRIS solutions where appropriate.
This is an excellent opportunity for someone with experience in customer success, account management, software sales or customer migrations who enjoys building relationships and driving successful customer outcomes.
Key Responsibilities
- Manage a portfolio of existing customers throughout their migration and enablement journey.
- Guide customers through the transition from legacy products to IRIS SaaS solutions.
- Build trusted relationships with customers through proactive inbound and outbound engagement.
- Support customers with product adoption, ensuring they gain maximum value from their new solution.
- Identify opportunities to retain, upsell and cross-sell additional IRIS products and services.
- Manage customer enablement plans and ensure key milestones are delivered on time.
- Maintain accurate records, forecasts and activity within CRM systems.
- Provide regular reporting and pipeline updates to the Customer Enablement Manager.
- Collaborate closely with Sales, Customer Success, Product, Professional Services and Support teams.
- Generate customer referrals and identify new commercial opportunities.
- Continuously seek opportunities to improve customer experience and internal processes.
What We're Looking For
Essential
- Previous experience in Customer Success, Account Management, Customer Enablement, Customer Migrations or Software Sales.
- Strong relationship-building and stakeholder management skills.
- Excellent communication and presentation skills.
- Commercial mindset with the ability to identify growth opportunities.
- Highly organised with strong attention to detail.
- Ability to manage multiple customer projects simultaneously.
- Confident using CRM systems and Microsoft Office.
Desirable
- Experience working within a SaaS or software business.
- Knowledge of customer onboarding, product adoption or migration processes.
- Experience working towards revenue retention or commercial targets.
- Degree or equivalent experience.
What Success Looks Like
- Successful delivery of customer migrations and enablement programmes.
- High levels of customer satisfaction and product adoption.
- Achievement of revenue retention and growth targets.
- Strong pipeline management and accurate forecasting.
- Excellent cross-functional collaboration.
- Identification of upsell, cross-sell and referral opportunities.
Why Join IRIS?
- Join one of the UK's leading software companies, supporting over 120,000 customers.
- Be part of a collaborative and customer-focused commercial team.
- Develop your career within Customer Success and Commercial Operations.
- Access ongoing learning, development and progression opportunities.
- Enjoy a competitive salary, bonus potential and comprehensive benefits package.
- Work in a flexible, inclusive and high-performing environment.
At IRIS Software Group, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates of all backgrounds and experiences.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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