GenAI Operations Analyst
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
At IRIS Software Group, we build software that helps millions of people get paid, run businesses, and manage schools every single day.
Now, we’re using Generative AI (GenAI) to make that even better - and this role is key to making it work in the real world.
🧾Why This Role Matters
GenAI isn’t just a buzzword here - it’s already being used by our Customer Operations teams.
This role is about making sure it actually delivers.
You’ll:
- Keep our AI tools running smoothly
- Spot what’s working (and what isn’t)
- Help teams use AI confidently and effectively
- Turn data into real improvements
If you enjoy solving problems, working with data, and seeing the impact of your work - this is where you’ll thrive.
👥About the Team You'll Join
You’ll work closely with both our Customer Services and GenAI teams, reporting into senior leaders across both areas.
It’s a small, focused setup - meaning:
- You won’t be lost in a large team
- You’ll have real ownership
- Your ideas will be heard and acted on
📊What You'll Be Doing
This is a practical, hands-on role - not theory.
Day-to-day, you’ll:
- Monitor how our AI tools are performing
- Analyse usage, results, and feedback to improve output
- Support testing and updates to AI models and prompts
- Help fix issues when things don’t work as expected
- Create simple reports showing performance and impact
- Train teams so they can get the best out of AI
- Improve processes by identifying where AI can save time
- Work with different teams to drive adoption
- Help ensure everything is compliant, safe, and accurate
🔎What We’re Looking For
You don’t need to be an AI expert - but you do need to be curious, analytical, and comfortable working with data and systems.
You’ll likely have:
- A degree in Computer Science, Data, Engineering, or similar
- Experience in data, operations, or technical support roles
- Strong problem-solving and analytical thinking
- Confidence working with data and performance metrics
- The ability to manage multiple tasks and deadlines
- Clear communication skills - you can explain things simply
Bonus (not essential):
- Exposure to AI, machine learning, or automation tools
🚀 Why Apply?
- Work with GenAI in a real, hands-on way - not just theory
- Be part of a growing area with huge future potential
- Gain experience that’s highly in demand
- See the direct impact of your work on teams and customers
- Join a business where AI adoption is already happening - not just planned
📝 What Can You Expect From Our Application Process?
We like to keep things simple, transparent, and fair:
1️⃣ Apply online
Just upload your CV and tell us why you’re interested in the role.
2️⃣ Initial Interview (plus Online Assessments)
- A chat with our Talent team.
- Two short assessments:
- CCAT (15-minute timed test).
- EPP (untimed personality questionnaire).
3️⃣ Stage One
A competency-based interview with our Senior Manager, GenAI Operations
4️⃣ Stage Two
A final interview with our Senior Manager, Customer Services (Education)
If you’re someone who enjoys improving how things work, using data to make decisions, and getting stuck into new technology - this role gives you the chance to do all three, while building real experience in AI.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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