Senior Manager, Customer Success (Education)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers?
We’re looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value.
About the role
In this role, you’ll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function.
You’ll move the organisation from a reactive model to a data driven, insight led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy.
Key responsibilities
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Lead a high performing team of Customer Success Managers and Renewals specialists
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Own and deliver renewal and retention strategy and performance
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Build a proactive customer engagement model using lifecycle insights and data
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Identify churn risks and growth opportunities through customer analytics
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Partner cross-functionally with Sales, Product, Marketing and Support
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Implement scalable processes across the customer journey
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Act as a senior voice of the customer, influencing business strategy
About you
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Demonstratable experience in Customer Success, Account Management, or similar
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Proven success in customer retention within SaaS or subscription based businesses
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Strong analytical mindset with experience using customer data and health metrics is essential
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Experience leading teams and driving transformation or scale
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Ability to influence and collaborate with senior stakeholders
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Excellent communication and leadership skills
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Experience in the Education sector is highly desirable
Why join us?
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Lead a business critical transformation
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Work in a high-growth, technology driven environment
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Collaborate with talented teams across the organisation
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Make a real impact on customer success and business performance
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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