Senior Manager, AI Operations
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re hiring a Senior Manager, AI Operations to lead the end‑to‑end delivery of GenAI initiatives across IRIS International. This is a hands‑on role for someone who wants full ownership of how AI is identified, designed, implemented, and optimised within our teams.
The role centres on improving efficiency, accuracy, and productivity through practical AI solutions. You will scope opportunities, build and deploy tools yourself, monitor their performance, and ensure they deliver measurable impact. You’ll work closely with teams across IRIS International, but you will be the primary driver of the AI process from start to finish.
Why This Role Matters
You will be responsible for identifying where GenAI can make a difference, building the solutions that support those improvements, and evaluating the outcomes.
The work you do will have a direct influence on our productivity and day‑to‑day operations, including how teams work, how knowledge is used, and how processes evolve.
This is a role where your technical decisions will shape how AI functions across our international operations.
What You’ll Be Doing
- Analyse operational processes to identify where GenAI can improve efficiency or accuracy
- Scope, design, and build GenAI‑driven solutions end‑to‑end
- Implement AI tools into existing workflows and ensure smooth adoption
- Monitor performance and assess the impact of solutions once deployed
- Refine and optimise tools based on real‑world usage
- Maintain documentation and develop standard operating procedures
- Ensure all AI processes meet best‑practice standards
- Design and deliver training to upskill colleagues on AI tools
- Support teams through workflow changes driven by GenAI adoption
- Collaborate with content teams to improve the knowledge base that powers GenAI accuracy
- Facilitate cross‑team knowledge sharing to encourage consistency and innovation
Why This Role Is a Strong Opportunity
- Significant ownership across the full AI lifecycle
- Freedom to experiment, design, and implement solutions
- Ability to define standards and shape early‑stage AI foundations
- Exposure to senior stakeholders and cross‑functional teams
- Opportunities to develop technical, operational, and leadership capability
- Direct impact on productivity, workflows, and long‑term operational strategy
What We’re Looking For
- Technical background in computer science, DevOps, or similar
- Experience designing and implementing AI or automation solutions
- Strong AWS experience (essential)
- Excellent problem‑solving capabilities and a creative approach to solution‑building
- Confidence in experimenting, testing, and iterating on new ideas
- Strong communication skills, with the ability to work across different communication styles
- Comfortable working independently with full end‑to‑end ownership
- Ability to combine technical thinking with practical operational understanding
Our Application Process
-
Initial Recruiter Conversation
A first discussion to talk through your experience, the role, and whether it feels like the right fit. -
First‑Stage Interview With the Hiring Manager
This will include a short technical assessment, sent to you in advance. -
Final Interview With the Hiring Manager and Senior Director
A deeper conversation exploring your approach, capability, and how you would operate in the role.
Please note: occasionally we will close applications early due to high volume
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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