Credit Control Advisor
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We’re hiring a Credit Control Advisor to join our established Credit Control team and take ownership of customer accounts in a high-volume environment.
This role is suited to someone with hands-on Credit Control experience who is confident managing outstanding invoices, resolving disputes, and working closely with customers and internal teams to keep accounts accurate and up to date.
You’ll manage your own ledger, have clear responsibility for your workload, and play a visible role in supporting cash flow and customer relationships. The environment is fast-paced but well supported, with clear processes, strong teamwork, and opportunities to develop your career within Finance or other parts of the business.
Why This Role Matters
Credit Control is central to the success of the business.
In this role, you’ll:
- Keep customer accounts accurate and up to date
- Help ensure invoices are paid on time
- Resolve issues before they escalate
- Support healthy cash flow across the organisation
- Build trust with customers and internal stakeholders
Your work directly impacts financial performance and customer relationships.
About the Team You'll Join
You’ll join a Credit Control team of around 12 Advisors and Senior Advisors. The team works collaboratively, supports one another, and shares knowledge to deliver consistent results. There’s a strong focus on teamwork, development, and doing the job properly.
What You'll Be Doing
You’ll be responsible for managing your own workload and ledger, including:
- Managing outstanding invoices and keeping detailed, accurate debtor notes
- Handling disputed accounts and agreeing resolutions with customers
- Preparing accounts for escalation or legal action when required
- Supporting and mentoring junior team members
- Providing clear updates on debtors for weekly stakeholder calls
- Monitoring large or overdue balances to protect cash flow
- Producing credit notes when requested
- Working closely with Sales Order Processing to ensure customer details are correct
- Maintaining performance in line with agreed SLAs
- Building strong working relationships internally and externally
- Identifying ways to improve processes and ways of working
- Supporting ad-hoc analysis and wider team projects
What We’re Looking For
This role is well-suited to someone who has:
- Solid experience working in Credit Control
- Background in a high-volume, low-value environment
- Strong Excel skills, including VLOOKUPs and Pivot Tables
- Clear, confident and professional communication skills
- The ability to manage conversations around payment and resolution
- A well-organised, analytical approach with strong attention to detail
- Confidence managing multiple priorities to tight deadlines
- A proactive mindset and a strong team ethic
What You’ll Gain
- A stable role with clear responsibility and ownership
- Exposure to Finance and Sales stakeholders across the business
- Opportunities to develop and progress into other business areas
- A supportive team environment with shared knowledge and support
- Ongoing learning and development opportunities
Our Application Process
We like to keep things simple, transparent, and fair:
Apply online
Just upload your CV and tell us why you’re interested in the role.
Initial Interview (plus Online Assessments)
- A chat with our Talent team.
- Two short assessments:
- CCAT (15-minute timed test).
- EPP (untimed personality questionnaire).
Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach.
If you’re an experienced Credit Control professional looking for a role with clear ownership, strong teamwork, and genuine progression opportunities, we’d welcome your application.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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