Project Coordinator (HCM/Cascade)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Support customers. Shape successful HR system projects. Build your career in tech.
We’re searching for an organised and confident Project Coordinator to join our Professional Services team, helping customers successfully implement IRIS HCM/Cascade - our trusted HR software used by organisations across the UK to manage people, payroll, recruitment, attendance, reporting, and more.
This is a great opportunity for someone who enjoys coordinating work, building relationships, and keeping projects running smoothly. You’ll be a key contact for customers as they start using our technology, helping them get set up, stay informed, and feel supported from day one.
IRIS HCM (formerly Cascade) is one of the UK’s most widely used HR systems. It helps organisations manage:
- Employee records
- Payroll and benefits
- Training and performance
- Recruitment and onboarding
- Absence, time and attendance
- HR reporting and dashboards
You don’t need to be a technical expert - but you do need to be organised, confident, and keen to support customers as they implement these tools.
Why This Role Matters
Every customer relies on you to make their implementation smooth, structured, and stress-free. Your coordination sets the tone for their entire experience with IRIS.
When projects run well, customers adopt the system faster, are happier, and achieve the outcomes they signed up for. You become the steady hand guiding them through the journey.
About the Team You'll Join
You’ll work closely with Implementation Managers, Implementation Consultants, and Project Managers. It’s a collaborative team that shares knowledge, supports each other, and takes pride in delivering excellent customer outcomes.
What You'll Be Doing
You’ll manage your own portfolio of customer projects and act as the main point of contact throughout. Day to day, you will:
- Coordinate internal teams, external partners, and customer stakeholders
- Make sure projects are delivered on time, within scope, and within budget
- Capture customer requirements and feed these into clear project plans
- Translate scope into tasks, deadlines, and responsibilities using our Professional Services systems
- Work with Sales, Installations, Support, Development, and Admin teams to keep everything running smoothly
- Track performance, progress, profitability, and potential risks
- Maintain accurate project documentation and system records
- Carry out quality checks and regular reporting
- Review Salesforce Opportunities for accuracy, product availability, and alignment to scope
- Update and maintain sales quotes and opportunity details
- Move projects to invoice stage once work is complete
- Forecast future projects, revenue, and resource needs using PS reports and backlog profiles
This is a role with plenty of ownership, variety, and connection across the wider business.
What We’re Looking For
We’re open on background - project experience is helpful but not essential. What matters most is your mindset and approach.
You’ll thrive if you can demonstrate:
- Strong organisation and planning skills
- Clear and confident communication
- A calm, structured approach to managing multiple tasks
- A team-orientated way of working
- A genuine interest in supporting customers and seeing projects succeed
- A good general level of education
If you’ve worked in roles such as coordination, administration, customer success, scheduling, office support, operations, or similar - you could be a great fit.
What You’ll Gain
- A route into project coordination and delivery in the software industry
- Hands-on experience with one of the UK’s most established HR platforms
- Opportunities to learn from experienced project professionals
- Clear career development pathways across IRIS
- A role where your organisation and communication skills truly make a difference
Our Application Process
We like to keep things simple, transparent, and fair:
1️⃣ Apply online
Send your CV and a few details. No long forms.
2️⃣ Initial Interview (plus Online Assessments)
- A chat with our Talent team.
- Two short assessments:
- CCAT (15-minute timed test).
- EPP (untimed personality questionnaire).
3️⃣ Interview with our Professional Services team (MS Teams)
A discussion about your experience, your approach to coordination, and how you work with customers.
If you’re organised, people-focused, and ready to help customers succeed with their HR systems, we’d love to hear from you.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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