Customer Renewals Associate
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
š¼ Customer Renewals Associate ā IRIS Software Group
š Location:Ā Manchester
š Job Type: Full-time
Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, weād love to hear from you! š
Weāre looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, youāll be working with our existing customer base ā supporting them through the renewal journey, resolving any issues, and helping them get the most from our products.
š What you'll be doing:
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Managing a portfolio of existing customers, guiding them through their renewal process
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Building strong relationships to drive satisfaction, loyalty, and long-term retention
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Proactively identifying at-risk accounts and working to reduce churn
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Collaborating with internal teams including Sales, Customer Success, and Product
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Providing accurate renewal forecasts and maintaining detailed CRM records
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Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams
ā What weāre looking for:
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Previous experience in customer service, renewals, account management or retention
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Confident communicator ā youāre great at building rapport and managing tricky conversations
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Organised and proactive with great attention to detail
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Driven by targets, outcomes and keeping customers happy
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Bonus points for experience working in the software/SaaS industry
ā What youāll love about IRIS:
At IRIS, weāre all about people, purpose, and progress. Youāll join a welcoming team with plenty of support, training, and opportunities to grow your career. We offer:
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Hybrid working and flexibility
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A values-driven culture where youāre encouraged to be yourself
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Ongoing learning and development
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Competitive salary and benefits
š§ How weāre hiring:
We're running an in-person assessment centre for this role at our ManchesterĀ office. Itās a great opportunity to meet the team, get a feel for our culture, and show us who you are beyond your CV. The session will include group tasks, a short interview, and some fun challenges designed to bring out your strengths! šÆ
š Our next assessment centre is scheduled for week commencing 4th August between 10:00am ā 2:30pm, so please ensure you're available this week (It will only be on one of the days,Ā
About IRIS
As one of the UKās largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their childās school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customersā businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
Itās vital these mission-critical functions work first time, every time.
Thatās why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time ā so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
Weāre delighted to be certified as a Great Place to Work and one of the UKās Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employeeās development needs and providing a commitment to a ālearning cultureā which shares knowledge, best practice and our long-standing expertise between employees.
Weāre committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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