Senior IT Service Analyst
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you ready to advance your career with a role that offers direct impact on IT asset strategy? IRIS Software Group is seeking a motivated Senior IT Service Analyst to join our team and take ownership of the full life cycle management of our software and hardware assets. If you’re someone who thrives on optimising processes and enjoys making a tangible difference in IT operations, we’d love to hear from you.
What Will You Be Doing?
In this exciting position, you’ll play a key role in managing IT assets and driving improvements across our End User Services (EUS) and wider IT team. You’ll:
- Manage and maintain all hardware and software assets across the organisation.
- Develop, uphold, and embed processes, policies, and standards for effective asset management.
- Maintain accurate records of licences, service agreements, and warranties.
- Investigate and resolve issues with asset discovery tools, ensuring data accuracy.
- Maximise resource use by eliminating waste and reducing unnecessary purchases.
- Build and oversee a hardware and software catalogue to support organisational needs.
- Champion IT Asset Management by providing training and support across teams.
- Work closely with stakeholders to manage software agreements, renewals, and contracts.
- Generate insightful reports and metrics to drive continuous improvement across IT and ITSM.
- Collaborate with suppliers to grow our hardware and software catalogues in line with business growth.
What Are We Looking For?
We’d love to connect with you if you bring:
- ITIL Knowledge: Foundation certificate or higher preferred.
- ITAM Expertise: Experience in IT Asset Management (ITAM) functionality.
- Asset Management Skills: Proficiency in managing hardware and software assets, including CMDB and service management toolsets.
- Technical Knowledge: Familiarity with discovery tools, data mapping, and compliance in the asset lifecycle.
- Procurement and Supplier Management: Experience in end-user asset management, software/hardware procurement, and warranties.
- Interpersonal Skills: Strong communication and relationship-building abilities with a focus on stakeholder collaboration.
- Process-Driven Mindset: Analytical and organised with a knack for planning, reporting, and continuous improvement.
Why Join Us?
- Professional Growth: Develop your career in a role with significant responsibility and direct impact on IT strategy.
- Collaborative Culture: Join a supportive and innovative team committed to continuous improvement.
- Exciting Challenges: Tackle diverse and impactful projects that align with IRIS’s growth goals.
If you’re ready to make an impact and grow with us, apply today! Due to expected high demand, we encourage early applications. Don’t miss this fantastic opportunity to be part of the IRIS journey.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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