Customer Renewals Team Leader
This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Renewals Team Leader
📍 Location: UK Remote
📅 Reporting to: Accountancy Renewals Manager
👥 Subordinates: Yes, managing a team of 4-8
Who We Are Looking For
Are you a motivated leader with a passion for delivering exceptional customer service and driving team success? We're seeking a Customer Renewals Team Leader to manage and inspire a team of Customer Renewals Executives and Associates, ensuring our clients receive the highest quality service while boosting client retention and the company's reputation.
What You’ll Do
🔹 Lead and Inspire: Provide support, guidance, and direction to your team, always leading by example.
🔹 Client Communication: Offer a friendly, proactive service to our clients, handling renewals, answering inquiries, and delivering quotes tailored to their needs.
🔹 Ownership & Problem-Solving: Take ownership of client issues, ensuring they’re resolved quickly and effectively, and always aiming to exceed expectations.
🔹 Renewal Management: Keep our systems up-to-date and ensure all renewals are actioned well in advance.
🔹 Stay in the Know: Keep up-to-date with our products and services, maintaining an excellent level of product knowledge.
🔹 Collaboration: Work closely with other IRIS teams, including Sales, Support, and Order Processing, to ensure a seamless experience for our clients.
Who You Are
✔️ A-Level educated (or equivalent) with proven experience in team management.
✔️ Enthusiastic and highly motivated, with a commitment to delivering top-notch customer service.
✔️ Excellent communication skills, both written and verbal, with a confident telephone manner.
✔️ Organized and detail-oriented, capable of multitasking and maintaining high accuracy.
✔️ Strong IT and numeric skills, plus the ability to work collaboratively in a fast-paced environment.
✔️ Resilient and flexible, able to remain calm under pressure and adapt as needed.
What’s In It For You
🌟 The opportunity to lead and develop your own team.
🌟 A role where your work directly impacts client satisfaction and retention.
🌟 The chance to progress and grow your career within a successful, thriving company.
Ready to make a difference and lead a dynamic team? Join us at IRIS and be part of our exciting journey!
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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