Client Payroll Team Lead
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
This is a full-time position leading a team of Payroll Managers, to facilitate the smooth running of FMP Payroll Services by:
• Supporting the Regional Operations Managers
• Ensuring clients’ payrolls are run in an accurate, efficient and effective manner
• Maintaining high client retention rates
• Achieving high customer satisfaction in accordance with their personal and team objectives.
• Supporting and assisting in the upskilling of the Payroll Managers
Main Responsibilities:
• Managing and supporting a team of Payroll Managers, including conducting one to one meetings, identifying training needs, and reporting to Regional Operations Managers.
• Process clients’ payrolls as required
• Running payrolls, ensuring that clients are paid accurately and on time, while adhering to standard procedures outlined in client procedure documents
• Ensure all team BACS payments and RTI submissions have been prepared by the team and have been correctly submitted to BACS and HMRC
• Year end processing
• Dealing with third parties including HMRC
• Setting up procedures for individual clients according to individual needs, while at the same time using QA procedures
Experience:
• The speedy, efficient and professional resolution of client queries, thus building and maintaining good relationships with clients
• Keeping up to date with upgrades and developments in the Payroll software products IRIS and IRIS Software & Services are trade marks
• Keeping up to date with developments is legislation changes as they affect FMP Payroll Services clients
• To fulfil objectives/targets as set out in the In Year Review
• Attend and input to monthly Bureau Management Meetings
• Be responsible for authorising team holiday requests and logging team sickness
• First line of response in dealing with team members’ queries
• First point of escalation for client issues
• Liaise with Account Management regarding teams client issues
• Attend client meetings when required Any other duties as may from time to time be reasonably required
Key Relationships:
Operations Manager - Escalation of queries, general support in absence of Team Leader, procedures, issues.
Implementation Manager - Training, support, handover of payrolls once parallel runs are complete and the client has gone live.
Account Management - When clients require additional Services, request meetings/reviews, any issues with the client should be notified to the Account Manager, general feedback both good and bad.
Accounts - Ensuring Payrolls requiring Net Collections are notified to Accounts via the Daily Collections sheet, providing monthly Invoicing figures.
Support Desks - For software support issues.
Office Administrators - Directing phone calls, ordering stationery, distribution of post, franking of outgoing post and courier collections
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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