Service Transformation Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you a visionary leader with a passion for driving change? We are seeking an experienced and dynamic individual to join our PMO & Service Transformation Team as a Service Transformation Manager. This role is a pivotal part of our Managed Payroll Services (MPS) division, where you will lead transformative initiatives to shape the future of our services and operations.
What will you be doing?
- Strategic Change Management: Craft and execute a comprehensive change strategy that clearly communicates our transformation vision and secures buy-in from key stakeholders.
- Operational Excellence: Drive the adoption of new practices to enhance efficiency, cut costs, and boost productivity across the MPS division.
- Process Redesign: Identify areas for process improvement and redesign workflows to achieve optimal operational and financial results.
- Stakeholder Engagement: Influence and manage stakeholders at all levels to ensure the successful implementation of transformation projects.
- Data-Driven Decision Making: Utilize data insights to identify improvement opportunities and make well-informed business decisions.
- Team Leadership: Lead a high-performing transformation team, inspiring and guiding them towards achieving key objectives.
- Quality Assurance: Ensure adherence to ISO 9001 standards and monitor compliance across all teams.
- Performance Reporting: Provide regular updates on transformation initiatives to management and stakeholders, highlighting successes and areas for improvement.
What are we looking for?
- Transformation Experience: Proven track record in managing significant transformation projects.
- Methodologies Expertise: Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks.
- Technical Proficiency: Skilled in Microsoft Office applications (Word, Excel, PowerPoint).
- Leadership: Demonstrated ability to guide and manage teams through complex change processes.
- Analytical Skills: Strong analytical capabilities for handling data insights and business analytics.
- Project Management: Solid experience in delivering projects on time and within scope.
- Communication: Exceptional communication skills for articulating strategies and presenting to diverse audiences.
- Problem-Solving: Creative problem-solving abilities to anticipate and address challenges effectively.
- Collaboration: A collaborative spirit, thriving in a team environment and working seamlessly across departments.
This role offers a unique opportunity to significantly influence the strategic direction of our MPS operations and drive us towards a more streamlined and efficient future. If you’re ready to embrace this challenge and make a substantial impact, we invite you to apply.
Please Note: Due to high interest in this role, we may close applications earlier than planned. Apply soon to ensure your application is considered!
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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