Technical Business Analyst
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you a skilled Technical Business Analyst with a passion for Salesforce, process mapping, and workflow design? If you have an analytical mindset and exceptional stakeholder management abilities, we want you to join our dynamic team! This role is pivotal in bridging the gap between our technical teams and business stakeholders, ensuring seamless integration and optimisation of business processes and technology solutions.
At IRIS, we value collaborative problem-solving, effective design, and delivering quality products. You’ll play a vital role in maintaining best practices, ensuring security, business continuity, and keeping our focus on customer satisfaction. This is an excellent opportunity to join a growing, customer-focused team with scope for personal and professional growth.
What will you be doing?
As a Technical Business Analyst in our Strategic Business Systems team, your key responsibilities will include:
Process Mapping & Workflow Design:
- Collaborate with stakeholders to understand business needs and translate them into technical solutions.
- Analyze, map, and document business processes to identify inefficiencies and areas for improvement.
- Design and implement workflows to streamline operations and enhance productivity.
- Develop process documentation, including flowcharts, diagrams, and technical specifications.
- Build technical knowledge across CRM (Salesforce), ERP (NetSuite), integrations, and other strategic tools.
Analytical Mindset:
- Conduct detailed analysis of business requirements and develop data-driven solutions.
- Use analytical tools and methodologies to identify trends, patterns, and insights.
- Prepare reports and presentations to communicate findings and recommendations to stakeholders.
Stakeholder Management:
- Engage with business stakeholders to gather requirements and ensure alignment with business objectives.
- Facilitate workshops and meetings to drive consensus and make informed decisions.
- Act as a liaison between technical teams and business units, ensuring clear communication and understanding.
Project Support & Management:
- Lead projects and/or provide project support from inception to completion, ensuring timely delivery and adherence to budget.
- Assist in developing project plans, timelines, and deliverables, and track progress against objectives.
- Identify and mitigate risks, and resolve issues that arise during project execution.
What are we looking for?
We’re searching for individuals who can apply and utilise the following essential skills, experiences, and qualifications:
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Significant experience as a Business Analyst, focusing on technical projects and Salesforce.
- Strong experience with process mapping and workflow design tools (e.g., Visio).
- Excellent analytical skills and the ability to translate data into actionable insights.
- Proven ability to manage and influence stakeholders at all levels of the organisation.
- Exceptional communication, presentation, and interpersonal skills.
- Knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, and custom development (highly desirable).
- Experience with project management methodologies and tools , e.g., Agile, Scrum, Jira, Asana (desirable).
- Experience with APIs and integrations (desirable).
- Salesforce certifications, e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder (desirable).
To succeed in this role, you should also be:
- A self-starter with the ability to work independently, handle multiple tasks, and maintain organisation and prioritisation skills in a fast-paced environment.
- Enthusiastic about technology, proactive, and self-motivated, with a track record of personal and team success.
- Possessing a positive mindset.
- Strong in written and verbal communication skills.
- Excellent in problem-solving and analytical abilities.
- Someone who takes ownership and consistently prioritises doing the right thing.
Please note: Don’t miss out on this exciting opportunity to join our team! Due to high demand, we encourage you to apply as soon as possible.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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