Implementation Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are seeking an experienced person to manage a team of consultants delivering IRIS payroll & HR products across Managed Services.
Reporting into the Senior Manager, working alongside other Implementation Managers and the wider Professional Services team, the successful candidate will need to maintain excellent Professional Services provision for every customer and provide the highest level of service, whilst continuing profitability for the organization and maintaining a high level of realisation.
This role is key to the successful operation and future growth of the team and IRIS, to ensure we maintain the excellent success on the delivery of consultant services and the high standard of customer service our clients have become accustomed to. Ongoing review and refinement of implementation approaches, and delivery is required.
You will lead and motivate your team on a day to day tasks. The ideal candidate will be self-motivated, have strong problem solving and analytical skills, along with a good, strong knowledge of the IRIS products.
You must be willing to travel and stay away from home when required.
Responsibilities
- Ensure the teams can implement on IRIS products across managed services
- To provide direction and support to the team to ensure they hit the standard targets
- Manage regular team building exercises
- Perform regular reviews with the team members and conduct quarterly reviews in line with bonus and salary structure.
- Ensure your team are resourced accordingly against future forecasts and targets maintaining a high utilisation and realisation
- Be responsible for new modules and enhancements when available and ensure the delivery and all related items are handed to the team effectively
- Monitoring the organisation’s forecasts for revenue and utilisation
- Identify shortfalls and opportunities to increase revenue and utilisation
Knowledge and Experience
- Experience managing teams
- UK Payroll knowledge essential
- Have extensive customer service experience with excellent customer service skills
- Experience of software implementations required
- Service oriented and customer centric experience running software implementations
- Have strong leadership skills, including excellent verbal / written communication and presentation skills
- You will be presentable and confident when meeting new people, and can build and maintain strong relationships
- Have extensive customer service experience with excellent customer service skills
- Have excellent problem-solving skills
- Be flexible during times of change
- Ability to be persuasive, encouraging, and motivating
- Ability to develop and maintain effective communications to ensure cooperation both internally and externally
- Strong written and verbal communication skills
- Ability to effectively prioritise and execute tasks
- Ability to lead teams effectively both through structured coaching and delivering by example
- You should be able to demonstrate a desire to succeed, be able to lead and develop a team, be a self-starter who can work well at all levels
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
For UK candidates only:
Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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