Client Payroll Executive
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The Client Payroll Executive will be responsible for processing full-cycle payrolls for multiple customers while maintaining high level of customer service.
Responsibilities:
- Responsible & fully accountable for the payroll & audit function of multiple clients with a range in complexity from one client to another.
- Responsible for scheduling & running the assigned client payrolls.
- Follow standard operating procedures & best practices.
- Maintains complete, accurate & timely client/employee records based on real time requests.
- Maintains complete & accurate client profile notes & processing instructions for each client.
- Responds to & resolves all incoming telephone calls &/or email inquiries from clients/partners.
- Delivering the highest level of customer service within expected timelines.
- Create & manage client communication & their requests.
- Serve as the first point of contact for their clients on daily requirements and escalations.
- Provide resolutions to client requests & issues.
- Balance respective payrolls based on PSI fall yearend audit calendar.
- Ensure all auditing issues are addressed & or escalated to management for action.
- Responsible for processing year-end for all clients, including but not limited to T4s, RL-1Slips, EHT Annual Reconciliation, Workers’ Compensation annual filling and more.
- Utilizes all internal tools & processes to ensure payroll compliance & service excellence.
- Partner with implementation team to review setup to ensure seamless transition of new clients.
- Provide suggestions for system changes to ensure program enhancements are addressed.
Qualifications & Experience:
- Canadian Payroll Association (PCP) certification preferred.
- Multi-province payroll experience required.
- Strong PC experience, understanding of operating systems and MS Office; Advance Excel skills required.
- Minimum 2 years of client service experience
- 3 Year experience - Payroll processing &/or administration; Payroll experience in all provinces and territories preferred
- Minimum 2 years of year-end experience
Competencies:
- Superior client service skills and strong active listening skills
- Effective communication skills (written and verbal)
- Proven ability to multitask and complete tasks and project work within tight timelines
- Demonstrated prioritization, organization, time management and follow-up skills
- Independent thinker who is highly motivated and possesses an intrinsic passion for quality
- Ability to work in a constantly changing environment and consistently achieve quality standards
- Strong organizational skills; including effective prioritization and follow-up
- Proven ability to work independently or in a team environment
- Detailed oriented
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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