Credit & Collections Advisor
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join our vibrant Credit Control team where flexibility, proactivity, and teamwork are at the heart of what we do. This role not only ensures the smooth flow of our financial operations but also serves as a springboard for career progression within Finance, Professional Services, and Sales.
What will you be doing?
As a Credit & Collections Advisor, you'll play a pivotal role in maintaining customer relationships and safeguarding our financial integrity. Here's a glimpse into your day-to-day responsibilities:
- Keeping debtor notes meticulously updated.
- Skillfully managing disputed accounts, finding resolutions, or preparing for escalation if needed.
- Guiding and empowering junior colleagues within the Credit Control team.
- Providing insightful commentary on debtors during weekly stakeholder calls.
- Monitoring significant outstanding invoices to uphold our cash flow.
- Preparing accounts with solid evidence for legal proceedings when necessary.
- Collaborating seamlessly with the sales order processing team to ensure accurate customer data.
- Maintaining precise performance metrics aligned with team objectives.
- Issuing credit notes as required to facilitate smooth transactions.
- Cultivating positive relationships with internal and external partners.
- Actively seeking opportunities to enhance process efficiency.
- Contributing to various projects and conducting ad-hoc analyses.
What are we looking for?
To thrive in this role, you'll bring:
- Substantial experience in Credit Control departments.
- Demonstrated proficiency in handling high-volume, low-value credit control scenarios.
- Strong Excel skills, including VLOOKUP function and Pivot Tables.
But it's not just about the technical expertise. We're looking for someone who:
- Communicates confidently, persuasively, and with clarity.
- Builds strong relationships with both customers and colleagues.
- Possesses strong numeracy skills, attention to detail, and analytical abilities.
- Excels in multitasking and managing competing priorities under tight deadlines.
- Is a proactive self-starter who thrives both independently and as part of a collaborative team.
Please Note: We may close applications early if we receive a high volume of interest, so don't wait to apply! Join us on this exciting journey by submitting your application today.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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