Infrastructure Operations Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
As our Infrastructure Operations Manager, you'll step into a pivotal role within our team. Reporting directly to the IT Director for Enterprise Services, you'll become part of a vibrant group of 17 outstanding individuals where teamwork, communication, and celebrating successes are at the heart of what we do.
We want to know how you'll make this position yours, shaping it to reflect your unique talents and expertise. Your voice matters, and we're excited to see how you'll bring fresh perspectives to the table and make a real difference.
As the leader of our team, you'll guide us through growth, transformation, and service excellence. Cultivating strong relationships with both internal and external stakeholders will be key, as you collaborate closely with suppliers, senior management, product owners, and more.
Your team will oversee the infrastructure of three environments, ensuring smooth operations and driving continuous improvement. From managing Windows Servers to coordinating backup systems and incident response, your role will be dynamic and diverse.
But it's not just about ticking off a list of responsibilities. We're looking for someone who's passionate about leading, supporting, and nurturing our team's growth and development. Someone who can inspire with their leadership and drive us forward with enthusiasm and determination.
If you're ready to take on this exciting challenge, we can't wait to welcome you aboard!
What will you be doing?
As our Infrastructure Operations Manager, your main responsibilities will include:
- Leading, supporting, and nurturing our team's growth and development.
- Managing relationships with customers, stakeholders, and suppliers.
- Ensuring compliance with IRIS Policies and Procedures, including Change Management, OLA’s, and Security Policies.
- Overseeing infrastructure support for new service implementations.
- Assisting with cost and budget management.
- Handling project and task management, both internally and in collaboration with our Project Management teams.
- Creating and maintaining technical documentation, including processes and procedures.
- Identifying and presenting business cases to support Enterprise Service and IRIS Business Growth.
What are we looking for?
This role is ideal for candidates with the following skills and experiences:
- Experience working in an MSP (Managed Service Provider) environment or a similar technical background.
- Thorough understanding of technology and a proactive involvement in the technical journey with the team.
- Effective and inspiring team management, demonstrating ownership and driving the team forward with enthusiasm, particularly in overseeing remote teams across various time zones.
- Proficiency in generating evidence-based statistics to support business objectives.
- Enthusiasm and determination to acquire new skills and broaden experiences.
- Self-motivated, positive, and proactive approach to work.
- Forward-thinking mindset and a strong team player.
- Exceptional leadership skills showcased in your area of expertise.
In addition to the core skills/experience above, the following competencies are essential for success in this position:
- Empathy towards customers (both internal and external), with the ability to engage effectively with individuals at all levels.
- Demonstrated capability to cultivate relationships with diverse stakeholders, including team members, colleagues across the organisation, customers, and suppliers, while remaining approachable and open to engagement as required.
- Excellent communication skills, adept at conveying technical information to both technical and non-technical audiences.
- Strong documentation skills, including the ability to produce high-quality, detailed plans, processes, and procedures.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days