Generous holiday allowance
Charity / volunteering days
Income protection insurance

Client Payroll Team Lead

Salary Competitive + Benefits + Bonus
Location Remote, UK
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

This is a full time position leading a team of Payroll Managers, to facilitate the smooth running of FMP Payroll Services by:

  • Supporting the Regional Operations Managers
  • Ensuring clients’ payrolls are run in an accurate, efficient and effective manner
  • Maintaining high client retention rates
  • Achieving high customer satisfaction in accordance with personal, team and objectives.
  • Supporting and assisting in the upskilling of the Payroll Managers


Main Responsibilities:

  • The speedy, efficient and professional resolution of client queries, thus building and maintaining good relationships with clients
  • Keeping up to date with upgrades and developments in the Payroll software products
  • Keeping up to date with developments is legislation changes as they affect FMP Payroll Services clients
  • To fulfil objectives/targets as set out in the In Year Review
  • Attend and input to regular Team Leader  Meetings
  • Be responsible for authorising team holiday requests and logging team sickness
  • First line of response in dealing with team members’ queries
  • First point of escalation for client issues
  • Liaise with Account Management regarding teams client issues
  • Attend client meetings when required
  • Output Monthly KPI data to Operations for your team
  • Monitoring, management and action of feedback from Peak-on surveys each period.
  • Ensuring all team BACS are sent on or before the deadline



  • Payroll experience
  • Have worked on in house payroll
  • Manual calculations
  • Excellent telephone manner
  • High level of customer service skills
  • Good team working skills, helpful and trustworthy

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:

Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.

Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.

Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.

We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.

Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.

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