Payroll Implementation Analyst
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
myPay Solutions Payroll Implementation Analyst Job Description
Do you enjoy solving problems and building lasting relationships with customers? Are you a determined, positive person who loves working with others? We are looking for a motivated Payroll Implementation Analyst to join our myPay Solutions team. Your knowledge and experience with payroll and customer service will make a difference to the professionals we serve and the companies we partner with nationwide. Our Payroll Implementation Analysts are fully responsible for ensuring successful payroll processing for a dedicated customer base, including phone and email communication.
About the Role
In this opportunity as a Payroll Implementation Analyst with myPay Solutions, you will:
- Onboard and train new payroll clients with a high level of customer service and attention to detail.
- Provide an exceptional client experience through strong customer service (including responding to all phone and email questions promptly).
- Meet performance objectives in quality, customer satisfaction, and payroll processing guidelines.
- Work across departments and functional teams professionally and constructively on behalf of our customers.
- Be available via phone and e-mail to assist with a wide range of client payroll issues and keep all relevant stakeholders apprised of any situations that arise.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
About You
You’re a fit for the role of Payroll Implementation Analyst if you:
- Love customers and thrive on providing them with a high level of service.
- Have a HS diploma or GED (required) OR Associates or Bachelor’s degree (a plus)
- Minimum 1 year of customer service experience (preferred)
- Minimum 1 year of payroll processing or related payroll experience
- Quick learner with strong research, problem solving, and troubleshooting skills
- Working knowledge of PC and Mac operating systems and Microsoft Office applications (preferred)
- Possess strong communication skills and ability to remain professional in all circumstances
- Thrive in a fast-paced, collaborative, high-pressure environment
- Ability to work overtime with a varied schedule including evenings and weekends (required)
What's in it For You
At IRIS, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
- Compensation: Base salary, plus yearly bonus dependent upon your performance
- Learning & Development: On-the-job coaching & learning, leadership capability development, key talent programs, tuition reimbursement
- Benefits: Flexibility, Comprehensive health coverage with benefits that are effective day one
- Perks: Social events & activities, generous vacation package
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
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